Real de Chapala

I liked this hotel. The scenery of the lake and swimming pools/outdoor areas are spectacular and the meals are first class. Very much an upscale setting and worthy of a corporate event. The staff was very friendly and super accommodating for a couple of changes I needed. The hotel is very well kept for an older-style hotel. Only one complaint: I like a hard mattress, but my bed felt like a rock. I mean, the absolute hardest mattress I have ever slept on.

We stopped in Ajijic by fluke! I saw the pictures of the hotel on ******* and booked it. What a lovely surprise! The room was bright and roomy. The staff very friendly. Luis Aceves at the front desk a pleasure to speak with. Parking and check in was a breeze. Although the wait staff was attentive, one drawback was that the cash register was not at the bar, but at the outside restaurant. It took time to process the payment. Seeing and chatting to older guests at the hotel, they mentioned feeling like unsafe going into the jacuzzi due to a lack of a handrail. Just a thought to add. Thank you again for a lovely stay!

room and amenities were very nice. The only complaint is the bar/restaurant. AND its obvious it is a problem as I spoke with others staying there. The food is inconsistant, the bar is pricey. I was there for 10 days, even valentines day the place is empty. Its either not managed properly, there was plenty of staff OR maybe you could offer guests "something" It would of been fun to hang at the bar with other but no one went to the bar.

Bed and pillow were comfortable. The view to the lake was amazing. The room was clean. Walking distance to ajijic main town about 15-20 minutes.

The room and bathroom were very spacious, clean, and comfortable. Great amenities and beautiful property. Excellent customer service at the front desk and by phone.

Everyone was terrific - spotless room, delicious food, helpful and friendly staff, especially Damian. I liked the pickleball courts too.

Staff was amazing! View was great and location is safe. The grounds were pretty. Pool was semi warm for December. Restaurant was overpriced. Room was spacious but sadly ours had a bad nail polish stain that looked like blood. We only stayed one night.

I’m giving this hotel a 3 because I didn’t do my research beforehand. I let my mom suggest it ….. so I am to blame for not looking into that prior! The hotel was clean, the grounds were well kept, the staff was kind. The negatives - the hotel is dated, their is no mini fridge, no safety deposit box, when it rained - it leaked via the sunlight in the bathroom, and the lack of water pressure in the shower (I couldn’t even wash my hair).

The room was clean and ready. The staff and team working were very helpful.