Radisson Blu Residences, Al Hoceima

Together with two other families, we booked our stay several weeks/months in advance in order to secure apartments at your residence. However, upon arrival and during check-in, it seemed as though our reservations had not been expected. After waiting for about half an hour, we were asked if we would consider sharing a single bungalow with the other two families. This was unacceptable, as we had all made separate reservations and naturally expected to receive the apartments we had each booked. After a discussion with the front desk representative, Loubna, we were informed that other guests had extended their stay and that there were therefore no apartments available for us. We were told to wait, which we had to do for over an hour in the lobby with my pregnant wife after a five-hour drive, before finally receiving the keys to apartment 502. Unfortunately, upon using the shower in this apartment, we discovered that water flooded the entire unit and spread across all rooms. I immediately returned to the reception to report the issue, after which Loubna reassigned us to bungalow 2501. The following morning, however, we encountered a severe ant infestation in the toilet. Over the next days, it became apparent that the ants were spreading between the bathroom, the shower room, and even into the hallway.