Guest User
August 5, 2024
It's so bad, it's unbelievable. I made two orders. My husband's name was used in the first order, but my name was not changed in the second order. Then when you go to the hotel, you will be provided with passports for four people to register. The hotel didn't confirm my stay the next day, and Ctrip didn't ask me if I was going to stay. Both parties charged me. Equivalent to 5500 for a room with 3 people, one night. Ctrip's handling of international orders is so poor. This is my second problem in just 2 months.
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