Hôtel Particulier le 28 - Spa & Art Luxury Design by Alain Ducasse

Very disappointed. The family that owns the property lives on the first floor and uses the lobby as their living room. Strollers, basinets, family etc are in the entry and living area making both the lobby and entry uninviting. The feeling was that we were staying in a room within their house, vs. a hotel. The specific room we booked (months in advance) was double booked - we were told we needed stay in a different room….then move once the room we had booked was unoccupied. …which we did by ourselves. A friend traveling with us received a note on the day of our check-in. The note explained her booking was being cancelled due to a maintenance issue and was now booked at a different hotel. Several issues with this unexpected change. First, the new hotel was on the other side of the city (20 min walk, and about the same time by car). Second, the owner denied our request to shift our reservation to the same hotel. The unexpected change and denial of our request to move with our friend created complications that simply were not necessary. The rooms were significantly more rustic than expected - very worn, slightly broken and or wobbly furnishings. Bathroom faucets and showers all had issues functioning properly. Finally, breakfast was included as part of the fee. Our first morning we could not find staff to inquire about the breakfast. Turns out plates were premade placed on a table where others were eating with a towels over the plates. Guests are expected to know the towel signifies uneaten vs. another guest’s completed meal. We decided not to bother with breakfast the second day. Positive notes: the family helped daily with the parking of our car, the staff provided extra Nespresso pods for our coffee maker at no extra charge, and the staff was friendly. Bottomline, for the mount of money paid the experience was not as expected.

Delightfully furnished, small hotel in the centre of Aix en Provence. The hosts, Anthony and Margherita, are welcoming and eager to please as if you were their house guests. The manager who runs the hotel is first class and seems to be always available. It is a haven away from the joys of exploring Aix and has a delightful balcony area overlooking the garden at the rear. Our room on the first floor was spacious and well-appointed with a large bathroom. Breakfast is a little pricey at 25e for a continental breakfast however it is beautifully presented and can be taken in room or in the salon downstairs.

Charming hotel with equally charming hosts Anthony and Margarhita. Beautiful rooms, delicious breakfast, great coffee, the only minor inconvenience being the lack of a lift and with our heavy luggage it was not easy (Anthony prolly built big muscles from lugging our bags down). Beautiful spacious comfortable room (we were in room #1) highly recommended!