Los Arcos

This hotel is a real gem. At the reception, Lisbeth gave us a room at the lowest floor, as requested, because there is no elevator. Our room was very large, with a spectacular view of the mountains. Excellent king size bed, excellent lighting. Very quiet A/C. The bathroom was also very large, modern and with a jacuzzi. We never expected that in a 2* hotel and recommend this place to anyone who plans to visit Ainsa.

I booked 2 rooms for 1 night arriving 8th June departing 9th June. For personal reasons I had to cancel the stay which I did on Sunday 4th June - leaving 4 days for the hotel to take new bookings. I was told by the hotel that I had left it too late to cancel and that I was not even due a partial refund. Bear in mind that most of these hotels have a 24 hour or 48 hour deadline to cancel without penalty. The hotel did offer a stay at a later date and asked me to contact them to rebook. I have since sent 3 emails asking for availability for one room - the other guests are not able to attend so I only required one room instead of two. I am still waiting for a reply from the hotel. 2 more weeks have passed and I have still not heard from the hotel. I have lost 200 euros and Im very disappointed that the hotel did not honour their offer of staying there later in the year.