Agros Hotels with Airport pickup service

Generally we have enjoyed our stay! Wonderful location, view, many available amenities, deco of the hotel, family atmosphere, friendly staff and food -especially buffet. But the first cold night the heating, that we paid for, was out of service air condition and central. The people that were available to talk to at night in the reception weren't able to help. The next morning they manage to send a technician- that we demanded -and the problem was fixed but nobody came us to discuss any payback to us in any way as it was a lost paid service. Plus, despite that I have booked a room for two adults and two kids, 9-year-old and less than two years,they told me that they could not see that at their system. They said that, they will arrange it. Finally they charged us without any prior notice, despite I have paid online our stay.