Wyndham Grand Crete Mirabello Bay

A great place to stay The facilities, location, property that includes two small beaches and many restaurants, and especially the wonderful staff, made this a great place to stay.

Nice access to safe beach with sun lounges.Very extensive breakfast and good selection of dining options within resort. Night time music and other shows to enjoy.

Warning! To anyone booking this hotel through *******. Upon arrival we were escorted to the front to check in. We had payed for 3 night( all inclusive) a Deluxe Sea View Room with a walk out pool. We were told we had an upgrade to the main hotel. It was a 10x10 room with a bed, small balcony and small, leaky hot tub- facing the parking lot. I refused the room. I was sent to the main desk. The front staff were completely rude and dismissive. The front lady had not other options for us or would give us a refund. They said it was ‘ EXPEDIA’s problem. We asked to talk to the manager. After the manager tried to manipulate us into believing we payed $1000 CAN per night for a small dingy room in the main hotel. We asked to look at the hotel rates for that room and there other most impressive rooms across the hotel in the villas. She refused to show us- and then eventually after arguing agreed to put us in a two bedroom suite with a pool. Which was downstairs. Not walk-out. The next day another manager contacted me about my room. I said it was good. She offered to book us free dinner reservations at the resort. They were already free to book. A free bottle of wine. Which was already free to take The property is stunning, food absolutely amazing. Service staff incredible. The main hotel staff left a bad taste in my mouth. I felt like I was being taking advantage. The following days weren’t met with smiles. Book directly through the hotel. Know what you are getting!

The facilities (a la carte restaurants) are overly marketed compared to the actual quality of the facilities. Likewise the main buffet restaurant has very little in terms of dish variation and the drinks available as part of the all inclusive are very basic.

Pros: giant resort, beautiful grounds Cons: ice-cold private pool (if applicable), somewhat dated rooms, broken items (in our case, the sliding door and the AC), "minibar" is just a fridge with a few bottles of colas, extremely crowded and no management control (i.e. your on your own to push through hoards of people, some who definitely were not even staying at the hotel), We first stayed here in July of 2022 for one night. I recall checking in, informing the agent that I was a diamond member, and asked for upgrade availability. I was given the standard room. We didn't have much time to explore the resort, but I hoped to come back one day. We finally did, in August 2024, this time for 3 nights. We booked the room with the private pool specifically so we would have a private pool. Unfortunately, the pool was ICE cold. It didn't make sense. The ocean water was warmer. I inquired from the front desk if it was normal, they said yes, it's hot outside. This was not a cold pool; it was frigid. We tried, kept our legs in the water for about 20-30 minutes, but it was unbearable. Long story short, we weren't able to use the pool, and unfortunately, this was the singular reason we stayed here, as we drove from Chania. But the main reason I am writing this review is to let other guests know what kind of management operates this resort. Because of our experience, I reached out to Wyndham corporate to relay our concerns. They in turn relayed it to Mirabella, who responded: "Your original reservation was for a Deluxe room with Private Pool as allocated. During your stay, the hotel was fully booked, and unfortunately, we were unable to upgrade your reservation despite your valued Diamond member status." ===＞ I wouldn't be able to prove otherwise, but I will say that when the receptionist asked me to physically write my Wyndham number on the hotel invoice - despite the fact that it's on my reservation - that indicates to me that they have no idea about the Wyndham statuses. "However, we ensured the room was equipped with the designated amenities and perks, including the welcome offer and two gift bags filled with our company’s goodies." ====＞ This is the part that bothered me: flat-out lying. The only thing waiting for us in the room was a broken sliding door and an AC that wouldn't go below the equivalent of 80F (they ended up fixing it on the 2nd day - the guy said they put the filter in wrong and he had to find a new one). We were not given anything at all. "Regarding the pool and water facilities, the hotel does not have and is not mentioned in our site that our outdoor pools are heated. They naturally maintain a pleasantly cool temperature, offering relief from the high temperatures, which ranged between 35-38°C during your stay. Our indoor pool at the spa, however, is heated to a comfortable 24-26°C." ====＞ Again, my fault for not bringing a thermostat. There is something definitely wrong with those private pools. I've jumped in plenty of cold pools i