Iolida Beach by Smile Hotels

We have been here for one week. Four people, two parents, one three years old, and one fifteen years old. We all did have a fantastic vacation. The food is amazing here. The rooms are big enough for us all. The people that work here are all doing their best, to let you have a great vacation. In july it can be hot, we did have two days around 40 degrees. This is our second time here, we are coming back next year, we love it here

The staff were generally very friendly and helpful. The catering was what I would expect from a 4 star all inclusive. The staff worked hard to deliver a variety of food options and it was of good quality. The restaurants were clean and food well presented. Drinks were a little disappointing and the cocktails were very syrupy. Our room was a long way from reception and when I asked if there was a different option due to health reasons, they did offer an alternative, but I was so exhausted I didn’t change, but I now wish I had. Found out that the hotel section closest to the beach is reserved exclusively for the European market☹️. There was also the hidden extras, safe, beach towels and sunbeds on the beach. They all added up. Jet 2 as a company was amazing. Service excellent from the airport to journey home. Would recommend as a hotel to try. Bus into Chania very good and value for money.

Close to airport, very clean, daily rooms cleaning. Full food and drinks availability, quality if food average +

Booked with TUI and they are not present here at all. This hotel caters for mostly Scandinavian travellers I think. Hotel description is misleading. NOT suitable for people with mobility issues. Steep ramps and slippery surfaces. There are lifts to the bedrooms. Hotel in 2 parts, beach side where reception is and then across a fairly busy road, the restaurant section. Both sides have a pool. The sky walkway is unsuitable for people with prams and anyone who finds stairs difficult. All inclusive deal , hmm what can I say. The restaurant has a bar where you can get soft drinks, beer and wine on tap. Anything else you have to stand at the bar inside the restaurant so you have to cover up and wear shoes,to get basic spirits and mixers. If you want a cocktail after 5.30pm, you have to cross to the beach side bar. No cocktails or other drinks are served at meal times. Food is ok, often hot food wasn’t very hot but there was always a good selection and always salad and fresh fruits. You can hire beach towels and pay for 2 beds and a sunshade on beach. I don’t know the price as we didn’t use them. Staff can be friendly, Stratos at beach bar, Soula in restaurant are both lovely. I tried speaking basic words in Greek but nobody really cared. The room was cleaned daily. We were on the 6th floor in a one bed apartment with sea view. Perfectly fine. Not the best view as there is an half completed plot in front of rooms but you can see the sea, just don’t look down. It looked like the hotel had only recently opened and the first few days it was fairly quiet. As the week went on, it got busier and sunbeds were at a premium. No reserving allowed and everyone followed the rule. We just had breakfast fairly early and easily got 2 beds and an umbrella by the restaurant pool. Pool itself doesn’t open till 10 and closes at 6. Disappointed that there was absolutely no entertainment in the evening and nothing during the day either. The local area had a few restaurants, car hire places and crazy golf. We didn’t explore far as the pavement was very uneven and my sister uses a stick. I’m afraid we weren’t really impressed and CAN NOT understand why TUI has it as 4* We don’t recommend it and would never return