Giannoulis - Santa Marina Plaza (Adults Only)

Old style hotel, great staff and location Property is a bit old style. Very friendly and helpful staff. Very good breakfast and in general, food is good Location and s good and got its private beach and sunbeds etc. But its mainly for certain age group, mostly above 60 or so. Location is a good to go to Platanias as well as Chania, short cab or bus drive to both those places for bars, restaurants and night life.

The hotel is very conveniently placed right by the sandy beach. The room was very clean and generally the hotel areas are clean. The staff are very friendly and service was excellent. Could do with outside toilets and changing rooms, so guests wouldn't have to go back to their room after a swim.

Hotel had overbooked, but instead of telling us the truth fed us lies about electrical faults and flooding. It only appears to be the Seaview rooms affected. We were moved to a completely unsuitable hotel Tuesday to Friday. Eventually got the room we had booked.

We spent a week at Santa Marina Plaza in Mid October. We’d read lots of the tripadvisor reviews before we went, and they rang true when we were there. The hotel staff are really friendly and attentive, nothing is too much trouble. The manager is everywhere at all times of the day. He is clearly determined that visitors have an enjoyable time. We were fortunate to have booked a sea view room with a balcony and each morning the sunrise was spectacular. The hotel is beautifully clean, and the smaller size of the hotel means that you feel that staff recognise you and remember who you are, your likes, dislikes and room numbers. We enjoyed the themed food evenings in the restaurant and there was always plenty of food. The chef came out to check the food regularly during service and sorted out any shortages. As a side point, any hotel that offers five pillow options takes your sleep and happiness seriously. To pick up on things I’d read before we went. There was loud music from the bar next door, but it was only one night during our stay. I believe that there was an issue with availability of a room for a visitor during our stay, but the problem was sorted amicably. The issue does seem to revolve around the point at which the travel companies notify the hotel which customers are arriving the following day. We arrived late and were provided with food in our room to greet us. We had a late departure and we were provided, at a fee, continued access to our room much later in the day than is specified. Both of these situations seemed to work for everyone. Would we return, certainly we would. If you’ve got this far through the review and are still undecided, go and experience it for yourselves. You won’t regret it.

Just a true review from our stay at the Giannoulis Santa Marina hotel in Chania. It’s going to be a small review as I have not much to say about the hotel. Everything is superb from A nice well come from the reception girls and through our stay they were very helpful with any info we have ask. Staff were always happy to help you with everything you need. Rooms were nice size with refrigerator kettle and replenish tea or coffee every day, cleaned every day, comfy beds and pillows for a good night sleep. Hotel split in 2 buildings one by the beach I have to say it is right on the beach you don’t get many hotels like that, the other part is over the road with underway passage, hotel grounds are very clean very beautiful and sunbeds are free. Beach bar perfect serving drinks from 10 till 6.00 big thanks to Manousos and Stella for the good service they provide every day, also big thanks to Michalis and Sveltava at the evening bar for the hard work they do them self’s. Restaurant and food, hotel provide good and tasty food lots of people will say is repetitive but you get this in most hotels also they provide some different dishes every day as far the food is taste and nice no matter. I have spoke to the managers and told them what areas they need to improve and one of them is the snacks by the beach bar and cakes in the restaurant and maybe more privacy to the ala carte restaurant and drop the charges for normal drinks as you are all inclusive ok if you want branded alcohol fair enough. In total we have enjoy our stay at your brilliant hotel and we hope we come back in the future thank you for your hospitality i forgot to say the beach is beautiful clean and very safe (ps) for the gests get some mosquito repellents for your stay in the summer you will need it