Giannoulis – Santa Marina Beach Hotel

Room - beachfront - absolutely worth paying extra for this, beach is lovely and kept clean. Water clean, warm and can walk in approx 100ft into the sea and still touch sea floor. Perfect environment for families with young children. All staff were impeccably polite , attentive and aimed to please, from hotel reception, bar staff, housekeeping, restaurant staff Food in restaurant was excellent- superb range of foods on buffet, delicious desserts, always topping up fresh watermelon, honey due melon, pineapple, oranges, apples, peaches, bananas in abundance Food was very tasty , great selection of breads, cheeses. Entertainment was available on some of the nights , violin player, singer, saxophone player all were great Lovely range of shops within walking distance , and bus and taxi straight into Chania old town. Had a very relaxing time and will go back again!

This trip was booked during October meaning it was almost end of season in Crete, the food was enjoyable and facilities where decent, however the main reason I am writing this review was about the pools , both pools where absolutely freezing, as someone who enjoys using the pools to cool down and have a swim this wasn’t possible at this resort I would recommend perhaps installing heaters for the pools especially during the end of season months as this was a big downfall of this resort I’d almost go as far to say the water took ur breath away it was that cold which was unfortunate and unenjoyable despite this the stay was pleasant a few little things such as all inclusive drinks stopping at 11pm which is rather silly as you cannot label it as ‘all inclusive’ if it’s not for the entirety of your stay overall good hotel clean and comfy beds but probably wouldn’t choose to stay here again.

Firstly it’s our first time with jet2 and was very impressed with Bristol airport and the cabin crew definitely beats TUI in that aspect. Upon arrival met by friendly staff at the hotel . For a 4 star hotel it’s not the usual TUI 4 star hotel for sure . TUI definitely offer better 4 star rooms . We don’t watch tv but like it in the back ground . The tv looks like it’s from the 1980s definitely needs to be bigger. Drinks are ok but can taste a little cheap. Food is amazing definitely thumbs up the chef. It’s the last week of the season and so peaceful Which is perfect for us as life is so hectic for Me and my Partner. Overall a great hotel and nice for a chill . However must say prefer TUI with their concept hotels

I’m writing this as I’m sitting by the beautiful beach at the hotel and we are sadly nearing the end of our holiday ( 2 1/2 days left). The Giannoulis in Agia Marina has been a wonderful, relaxing hotel to stay at. We’ve slept so well on the comfortable beds each night waking up refreshed each morning. We are staying pool side which is peaceful and quiet. There is no rush for beds or need to reserve with towels either - there are always plenty spare during the afternoon. The hotel reception staff are warm, friendly, welcoming and helpful making our stay a delight. The restaurant staff are also really friendly and welcoming, the food in the restaurant is typically Greek fare - tasty, well cooked. Lots of choice and it’s nice to see no themed nights. I can truly say our stay here has so far been relaxing and peaceful - as it was intended to be. My only niggles would be the lack of English channels on the tv and WiFi being so slow - but that’s not really a big issue as it makes you switch off from the outside world and stop. As a disabled person, and from a disabled point of view - If you are in a wheel chair and cannot walk at all, - this would not be a good place to come as it’s not fully wheel chair friendly but if you do have some walking ability with crutches, walking stick etc you’d be able to manage there are a few steps and uneven surfaces just be careful and take your time. There are some ramps but not everywhere there is a lift down to the public toilets in the hotel but then steps as you come out the lift so you wouldn’t be able to use the area. Thank goodness this is NOT one of those areas set up for people who want England abroad the are and the hotel retain, and rightly so, its Cretan charms remaining true to their routes and a delight to visit.

It was a last-minute holiday, bought spontaneously. My sister called me and said, "Hey, we have to relax, I found an amazing place where you just can't not relax." She wasn't wrong—it's quiet and peaceful place , the food is great, the views are stunning, and the water is warm and clear. The staff was friendly and polite, and we truly rested. I already know where I'll be my holiday in 2025... I highly recommend it to everyone!