Hôtel Cap Pirate

Location: The hotel is frequently praised for its excellent location, particularly noted as ideal for families with children, making it a great base for activities like visiting the nearby waterpark.

They really try but fall sort on managing their star rating. We are a family of 6 and got a suite with a yard. There were only 4 chairs inside but 6 on the patio. So we tried to use the patio but the mosquitoes were so bad that my children look like they have the chicken pox everywhere they showed any skin and so do I. The mildew in the air-conditioning and the toilet room was so strong. We all ended up with sinus issues after the stay. I didn't even bother to complain because of other complaints in here that they just covered up with fragrance, which my oldest is allergic to. There was a spiders nest that hatched in the kids room one night and they ended up all over the room. I did complain about that and they did send someone that sprayed the children's room with chemicals after they cleaned the room. The bed was so hard in the master room that both my husband and I ended up living on ibuprofen while staying there. The concept is great and I'm sure when they opened this was an amazing place because they really put effort into details but the statues are not being kept up with and the colors are bleaching in the sun. And lights sometimes take a while to turn on at night and it makes for a creepy walk with all the life size statues that have white eyes. This is all stuff that should be touched up on every winter to keep up color and quality. In the VIP+ area of the pool they say when you lay down that they can get whatever we want but had I wanted anything then I would have had to go looking for the person instead of the person walking by and asking on a regular basis (like every 45 min) if everything was needed. Since I had to stand up anyway to find the person I went and got stuff myself. What I did like: housekeeping was great (except the mildew smell never went away because it is in the AC units and the toilet room), the shuttle to the beach was great, having a little bodega right outside the park within walking distance was nice and the owner super nice and gave the kids candy when I purchased a lot there. They were nice about bringing the bags to the room and parking the car. The Nespresso machine in the room was nice even though they didn't refill the coffee every day. The kids did enjoy the water park. There was a restaurant next to the place that made pizza, chicken nuggets and burgers that they kids did enjoy, in the morning you can buy baguettes there too. The all inclusive is not worth it. Don't waste your money on it. The restaurant on location is not good. Save that money. But major downers is hard mattress, bugs and mildew.