Guest User
August 24, 2024
The hotel is well located but is very poorly maintained, as shown in the photos. It is always full. I don't understand why they don't invest in making some necessary changes.
In the room, the TV was only in Arabic, although in our room the audio system didn't even work.
The air conditioning was good, but the temperature could not be adjusted to 20 degrees and it was noisy, which didn't bother me because it worked so I couldn't hear the outside noise.
The water pressure was very weak, the bathtub was old, and the tiles in some parts were missing material and in others they were made of yellowish silicone that looked dirty.
The bathroom door was stained, but not because of lack of cleaning, but because it was old and stained, just like other furniture
The breakfast was poor, the fruit was always very green and hard, there were only pastries, nothing typical of Morocco, which is what one expects when one is in a country like Morocco, in addition to having flies flying over the fresh products
The food, the salads were good, the rest was more of the same, there was not even a tagine, nothing typical, given how good the food is in Morocco
The staff at the pool is worth mentioning, both the waiter and waitresses who made hamburgers and tacos, as well as the staff who made crepes. In the pool, during the week I was there, I never had a pair of sun loungers at 7:30, there were already towels that were always occupied without the client being there until the afternoon. I suggest that this has to be controlled, because it was a permanent complaint about the elevators
By the way, 3 elevators, one of which was always not working, with so many rooms, it was impossible to ask for speed, many times we went down the stairs
At the reception, it was good, just right, except for one woman who I think was the Reception manager who didn't smile at clients or colleagues, always speaking badly.
She doesn't deserve to have a 4 star rating.
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