Guest User
June 21, 2025
We had a wonderful experience during our stay at Rethymno Palace in Crete. A special thank you to Ioanna at the front desk, who truly made our visit exceptional. She was extremely knowledgeable, attentive, and made us feel genuinely welcome. The staff in general were friendly and professional. Costi from the restaurant was also very kind and attentive, ensuring we had a pleasant dining experience. The hotel is very clean, with direct access to the sea and a large, well-maintained pool. Our room was cleaned daily, and we appreciated the consistent housekeeping service. Additional conveniences like free parking, easy access to the bus stop, and complimentary sun loungers at both the beach and the pool added great value to our stay. The food was good, though there is some room for improvement in terms of variety and quality, especially for a 5-star property. Similarly, the cocktails and mixed drinks did not quite meet our expectations. We also recommend renting a car if you plan to visit Crete, as most of the island’s famous sandy beaches are located 1 to 3 hours away from Rethymno. Additionally, the beautiful Rethymno Old Town is about 15 minutes by car from the hotel, and well worth a visit. Despite a few minor points, we were very pleased overall. The staff were kind, professional, and always willing to help, which contributed significantly to the positive atmosphere.