Guest User
August 19, 2024
We recently stayed at the Aquila Rithymna Hotel, and unfortunately, our experience was far from what we had hoped for. Despite being advertised as a family-friendly hotel, it did not cater well to families with young children. The family pool area was particularly problematic. The lifeguard made up her own set of overly restrictive rules, requiring our child to wear armbands and a life jacket even while we were in the shallow end teaching them to swim. No inflatables or ball games were allowed. The larger pool did allow inflatables, but with no shallow end, it wasn’t suitable for our 3-year-old. To top it off, the lifeguard’s was constatly whistling and making her own rules, or just constantly on tge phone or wondering off. We witnessed a near-drowning incident when she was nowhere to be found. Additionally, we were disappointed to find charges added to our bill for mini-bar items we did not use. We had to clear out the fridge to store our own snacks and drinks since we were on a half-board basis, but were still unfairly charged at the start of the stay and and the end. This was raised with the reception and ckeared after lengthy discussion. The red flag on the beach was up for most of our stay, meaning we couldn’t enjoy the sea, and with the restrictive pool rules, we were left with very little to do. The drinks were also incredibly expensive, and the entertainment was sparse and in diffrent locations. Overall, this hotel did not live up to its family-friendly reputation, and we left feeling frustrated and disappointed. For the high cost, we expected much more. Unfortunately, we would not recommend this hotel for families with young children.