Do NOT GO to the restaurant, Koomo, on the 10th floor for dinner. The worst service we have had in any Crowne Plaza, or in any restaurant in Adelaide, and the most incompetent management to fix a very trivial issue. Last night my wife and I had booked a table for 6 people - two clients and two colleagues from Sydney and Perth. The restaurant was about half full when we arrived. There were only 2 waitresses working in the restaurant, and it took us more than half an hour to be given menus, and a wine order to be taken. It took another 20 minutes, after asking many times, for our food order to be taken. Two of our guests ordered a la carte from the menu, and the other four wanted to try the ”tasting menu” - more expensive than the al la carte menu, with various preset courses. This is where things really started to go wrong. The tasting menu consisted of a choice between beef and chicken. Three people wanted beef and the other person wanted chicken.We were told by the waitress that the kitchen would not cook only one chicken for one person, and that two people would have to have this - in other words the four people could be served either all beef, or 2 chicken + 2 beef, but not 1 chicken and 3 beef. We really thought the waitress was joking, but realised she was serious. We asked her, very politely, if she could have a word with the kitchen and try to arrange this ”difficult” request. Some 15 minutes later the waitress returned and told us that it was not possible and the kitchen was not prepared to cook only one portion of chicken - it must be two portions and somebody else in our group wanting beef should cancel his beef and eat chicken instead. We asked to see the manager to see if he could sort this out, and very clearly told the waitress that if we could not get the food we wanted from the menu, then we would leave and go to another restaurant. No manager came to see us, but the waitress returned and told us that she had discussed with the manager and that the kitchen still refused to cook only one portion of chicken. We were not impressed. We paid the bill for the wine, put on our coats and left the restaurant. As we were leaving someone from management (hotel or restaurant?) came to us and asked if we could reconsider and stay, and he would ”try” and convince the kitchen. Too late - our first experience of trying the Koomo restaurant had already been spoiled - poor service from the beginning and no feeling whatsoever for handling customers, and not any attempt to fix the very minor point of what we wanted to order by the management, until we were actually leaving. I do not blame the waitress - she was caught in the middle with no support from the kitchen staff or the management. This is absolutely a management issue - one of making sure that all staff are trying their best to give good service to their customers, especially if the restaurant is selling itself as a high end one. Needless to say none of the six of us will go back, and a
Outstanding
92 Reviews