Getfam Hotel

Location: The hotel is centrally located, close to shopping areas and the airport, making it convenient for travelers. Many users appreciated its accessibility.(based on 1 review)

I'm amazed at the Getfam Hotel's reviews. My experience was unfortunately very different. By way of ‘disclaimer’, having traveled through 24 African countries, I am aware of the 'inconsistencies' that can present when traveling through the continent. Additionally, this was not my first visit to Ethiopia. What I experienced at Getfam was more than inconsistencies. I stayed at Getfam for four weeks while volunteering with an NGO. During my stay, my room needed to be changed four times. On two occasions there was no wi-fi (On the first occasion, I waited two nights for the promised fix.), on two occasions the toilet seat was loose, one room had no hot water, and in one room, flooding occurred in the bathroom, most of the room, and the exterior hallway. The staff were almost always exceptionally friendly. That said, they were almost always decidedly inefficient. A simple request such as organizing a taxi was incredibly complicated ("Sir, you need to get the app."), with one taxi request taking over 20 minutes. Ultimately, I chose to hail taxis from the front of the hotel. Staff in the bar or dinner area would talk with each other while I waited to order another drink, pay a bill, etc. On occasion (e.g. last night), bar staff needed to get credit card POS machines from reception or the next floor. Almost always, simple requests or processes took an inordinate amount of time to action. On one occasion, when I pointed out the bar's need for greater efficiency and organization, the barman giggled??? Finally, there were numerous food and drink options that were not available during the entirety of my stay. There were numerous other instances of Getfam staff's inefficiencies. From a positive perspective, the room cleaning staff were excellent. The laundry was always done extremely quickly. The breakfast staff were extremely attentive, and items from the buffet were replenished upon request. As a result of the inefficiencies, the staff were almost always apologetic: "I'm sorry." Regarding this review, I'm also sorry...