Marmaris Bay Resort - Adults Only

It was disappointing. I am Turkish and have lived all over the world, I would always brag to people about Turkish hospitality which is (or was) reflected in the incredible hospitality sector, amazing service, great people, beautiful beaches etc. Not having been to an inclusive resort in Turkey in a while I was so excited, and I had a lot of expectations, (not unrealistic expectations, just the normal standard) so did my German partner who had never been but always heard great reviews. Well sad to say we were both disappointed. Here were some issues: First of all a lot of the staff in say the dining hall did not speak English, which in and of itself may not be a huge problem because they are not directly client facing, but they were just rude: when my partner who speaks German and English would ask something they's just say I don't speak English and walk away... Mind you this is not some cheap hotel... They could at least be polite and say you can speak to this person and take you to someone. Luckily I was there and speak Turkish and was able to ask things but I don't know how it would have been like if I hadn't. The coffee machines which had the cheapest kind of coffee were constantly out of service. They advertise a specific coffee spot, which looks on the website like they have some special coffee, maybe a barista, at least some Turkish Coffee surely.. But no. The coffee spot is literally a spot with the same exact coffee machine as the dining hall and no beans in the coffee machine, effectively not working for the whole time we were there. Our door got locked and we couldn't enter because the cards stopped working. We had to go back and forth to the reception I do not know many times!! Then it started working, as suddenly and inexplicably as when it had stopped functioning. They didn't do anything checking why it may have happened and said, well all good now it's working. Then of course, it happened again... I was so furious and they were so unprofessional about it all, saying we will fix it at some point why don't go enjoy the beach... Then the cocktails, just funny, as low quality as you can possibly get. Entertainment was totally inadequate in every way. The animators also hardly spoke English... Once again seemed very unprofessional. The old memories of Turkish hotel culture of perfect service and professionalism were shattered. I felt like I was dealing with people who were managers but were really not supposed to be managers.

I think we need to firstly talk about all the reviews that are saying there are loads of steps to climb at this resort. There are a number of steps but this is due to the resort being nestled into the mountains, the trade off is that you have amazing views and your accommodation is in amongst the green trees. If you aren’t used to steps maybe request a room lower down? Food was what we expected from a place that catered for over 350/400+ people. Drinks menu was limited, but every request for something off menu was done, from G&T to Espresso martini’s. To the people leaving scathing reviews - you have all you can eat and drink with 26°C sun (in Oct) the staff can not be more helpful and amenable with any request, even at the end of what can only be a long season we were met with only smiles. Can not recommend more for a chilled break from UK winter. Resort is a rare find.

Location amazing. Rooms a little tired but bed was comfortable. The pools and surroundings were fine too. Just very very flat atmosphere too. Food and service really really poor. I've come home and I ate very very little . I've now got a stomach bug..not blaming the hotel but what I did eat had flies on at times and the hot food was always cold. Being a vegetarian all the hot dishes I could eat were freezing . There were a few times I bought food from the shop. Just water hot water and flat lemonade drink wise Twice I had to send the lemonade back and I'm not fussy. I've never been somewhere and had such bad food.