Inness

The Inness staff offers excellent, friendly service with amazing food and drink options. The picturesque valley location provides stunning views and tranquility in the Catskill area.

Hotel Review: Disappointing Experience at The Inness -- Tick Infestation and Mishandled Shipment I recently stayed at The Inness on April 21-22, renting three rooms and enjoying all our meals onsite. We also paid a $5,000 fee to hold a photoshoot outside in the field in front of the hotel. Unfortunately, our experience both during and after our stay was deeply stressful and disappointing. 1. Tick Infestation During Photoshoot While shooting outdoors on the hotel's grounds, our team encountered a serious tick infestation. This was a major health risk, especially since the hotel knew we would be outdoors but provided no warning about this known hazard. One team member has an autoimmune condition and would have refused to participate had we been informed. The lack of communication about this environmental risk shows a concerning disregard for guest safety and care. 2. Mishandling of Valuable Shipment Due to the hotel's internet failure, the front desk agreed to ship six boxes of our photoshoot materials -- valued at more than $17,000 -- on our behalf. I provided detailed Excel instructions and shipping labels the morning after our shoot, yet the hotel delayed pickup by a week and then shipped everything incorrectly. Worse, the hotel has failed to confirm that they shipped everything properly, leaving us without our goods or answers. This is bad business. Over 3 months later, none of the packages have arrived, and Innes fails to acknowledge any mistake or reimburse us in any way. This business has no morals, accountability or empathy to their clients.

I hope this review is helpful and I also hope the owners of the property read my note as my intention is to ADD VALUE not to complain. I would like to point out the highlights first and give a shout out to staff that do not reflect the "2.5" below average rating. If you have a chance to book Forest as a massage therapist at the spa facility.....do it! I've had many massages all over the world and he ranks in the top 5. Christina at the front desk was lovely, communicative and helpful. Kayla drove us to our room and she was also lovely. I do not remember our waitress's name at the restaurant (Thursday night, March 26th)....but she was amazing. The food was delicious. We booked a suite at the Farmhouse (second floor), the house has 12 rooms and I believe there were 2 other rooms occupied. We pretty much had the house to ourselves! I cannot imagine staying there under any other circumstances, competing for areas of communal space. It might work for a younger population however, I have no idea how that demographic would afford $800 plus bucks a night in the "off" season. The room was lovely, bed amazing, linens amazing. Love the honor bar concept! Now I would like to present offerings for what I felt was WAY below standard given the expense. I've traveled to leading hotels around the world and have stayed at similar hotels in the area with a similar aesthetic (Wild flower Farms) 20 minutes away, as well as other resorts in the Hudson Valley (Mirabeau) and Woodstock- Woodstock Away, This place is missing the important details that create the experience that need to accompany a high end luxury experience. Details that aren't too difficult to accomplish. 1. The coffee is awful. I have no idea why this is hard to accomplish. It's a problem in so many hotels and so easy to fix. Provide a french press and GREAT coffee options! Espresso for those of us that love strong coffee. Real whipping cream. Or a pour over. There is nothing worse than a crappy cup of coffee in the morning. EASY FIX 2. So many beautiful fireplaces located at the farm house, plenty of wood stacked and fire starter pods.......BUT no matches to be found, no fire place tools. 3. Arriving and having no clue where the reception is located, no sign, Reception is attached to a store and it looks like a store not a hotel reception. 4. The spa is ridiculously small. I cannot even imagine being there if the place was busy. It cannot accommodate more than 4 women getting ready in the tiny locker room area and the robes were cheap and tiny. It's a shame because it's a beautiful spa (steam, bath, pool (which was not open). The waiting area is uncomfortable and very tiny, in a hallway. $270 bucks for a massage is a bit steep with these conditions. 5. Breakfast should absolutely be included, or at the very least a continental breakfast at the terrible coffee station set up at the farm house. Paper cups? we are in this amazing house drinking terrible co