Guest User
November 15, 2024
While the hotel itself was acceptable, the experience was marred by major construction outside. With pathways blocked, guests are forced to walk directly on a narrow, muddy road full of potholes. I unfortunately slipped and fell badly just outside the reception area on Sunday. When I made my way to reception with an injured knee, there was no manager on-site, and I had to bandage my knee myself. I filled out an accident report, but the receptionist was dismissive, saying the construction was a council issue and not the hotel’s responsibility. If I’d been informed of the construction work in advance, I would not have booked this hotel. I emailed to follow up and even requested footage of the incident, yet I have received no response. Overall, I am very disappointed with the lack of support and communication from the staff. The hotel should be forced to close while all construction work is being carried out as it is not safe place to stay !!!