Tui Blue Los Gigantes

Staff & Service: Most reviews commended the staff, describing them as friendly, polite, and helpful. TUI representatives on-site were also noted for their professionalism.

VERY disappointed that after all the negative reviews on here saying Tui should advise guests of the annual carnival and noise BEFORE they book, they still don't! Not having read the reviews fully, I booked for Feb 2026 and then realised we'd be there at the time of the carnival (which is 27/2 to 8/3 in 2026). At a £100 amendment cost, I managed to alter our dates but feel strongly Tui should advise guests before booking. They say it's the town hall that arrange the carnival and therefore not their responsibility - but ensuring their guests receive the quiet, restful holiday they advertise, surely is! * I had to add a "visit date" above so put in July 2025 but we actually go next year. Wanted to ensure others don't fall into the expensive £100 amendment trap I did!

Nestled on the striking coastline of Tenerife, TUI BLUE Los Gigantes promises a picturesque retreat for travellers seeking relaxation and memorable experiences in the Canary Islands. Having recently returned from a week-long holiday at this popular hotel, I feel compelled to share a comprehensive and balanced account of my stay—a reflection intended to inform prospective guests while acknowledging both the highlights and the less favourable aspects that shaped my time there. Arrival and First Impressions Arriving in Tenerife after a journey filled with anticipation, my excitement to begin a week of sun and tranquillity was unfortunately tempered by the very first experience: the airport transfer. After facing an unexpected delay at baggage claim due to an issue with one of our suitcases, we exited the arrivals lounge to find the TUI transfer coach had already departed without us. The sense of dismay was compounded by the absence of any visible TUI representatives in the arrivals area. Left to our own devices, we eventually received assistance from a Jet2 representative—someone from a completely different company—who kindly offered advice and direction. Ultimately, we resorted to hiring a car from one of the few rental agencies still open at that late hour. Attempts to raise the matter with TUI staff were disappointing. TUI holiday reps were scarce and difficult to approach throughout the trip, and when I finally spoke to a representative about the transfer issue, the response I received was unsympathetic, with no explanation or apology offered. This rocky start left an initial impression that lingered throughout my stay, setting a tone that, regrettably, coloured my perceptions of the broader service culture. Cleanliness and Maintenance Nevertheless, stepping through the doors of TUI BLUE Los Gigantes, it became immediately apparent that the hotel’s commitment to cleanliness and maintenance is unwavering. The public spaces gleamed, with staff visibly attentive to detail, diligently maintaining both interior and exterior areas. Corridors were spotless, and housekeeping attended to rooms daily with a thoroughness that left nothing to be desired. The freshness of the rooms and communal areas consistently fostered a sense of comfort and well-being. This level of care created a welcoming atmosphere, demonstrating clear pride and professionalism from the hotel’s maintenance and housekeeping teams. In this regard, TUI BLUE Los Gigantes excels and sets a high standard worthy of commendation. Dining Experience The hotel caters to a broad clientele with a range of dining options. The main restaurant offers buffet-style meals for breakfast, lunch, and dinner, with a rotating menu designed to appeal to diverse tastes. While the quality and selection were certainly adequate—with fresh salads, grilled meats, vegetarian options, and themed evenings—my experience did not fully align with the glowing praise seen in some online reviews. Though rarely disappoint