Guest User
March 27, 2025
First of all, I would like to say the service from club lounge was very nice. All the staff there are friendly and helpful.
However, the service from the reception on the lobby floor was awful and could be considered as a total mess. They didn’t let me checkin at the club lounge and asked me to wait for 5 min to start the checkin procedure on the lobby floor.
And the worst part is they arranged me on the smoking floor l, however, I booked the non smoking floor. Until I noticed and asked them to change the room for me, I waited for 2 hours totally! And that’s even after I urged them twice.
And after I checked out at club lounge, the receptionist from the lobby floor still tried to call me. For what? checkout?!
All in all, everyone from the hotel was slow, even the laundry guy. I waited for the laundry guy to pick my clothes up for 40 minutes! And waited for the laundry guy to return my clothes for another 30 min!!!