Centro Capital Centre

As a frequent traveler with over 5 years of experience across business and leisure stays globally, I expect a baseline of hospitality, privacy, and service — unfortunately, my experience at Centro Capital Centre fell short on all three. We were assigned a very compact, connecting room, which offered little to no sound insulation. The neighboring guest was speaking loudly for hours, which was disturbing — yet ironically, a complaint was filed against us, despite our efforts to remain respectful. This escalated unnecessarily and disrupted what was intended to be a quiet and private gathering with friends. Worse, we were forced to move rooms the same night, entirely on our own — no staff assistance, no follow-up, no apology. The management seemed uninterested in resolving the issue or acknowledging the inconvenience caused. The rooms themselves are extremely small and lack proper soundproofing, making it difficult to rest or hold even the most basic conversation without risking disturbance. ✅ The location is convenient, and the lobby area is well-maintained — but the overall guest experience, room comfort, and service responsiveness were disappointing.

convenient location, impressive service. good place to stay