Shangri la Hotel Qaryat Al Beri Abu Dhabi

Beautiful environment, two small beaches, three swimming pools, rich breakfast variety, good service

Our family of three stayed in Dubai and Abu Dhabi for 9 days, staying in 4 hotels in total, including 4 days in this hotel. I want to say that this is the hotel where I feel the worst! ! ! The hotel facilities are relatively old, and there is no special children's play area. This is not a big problem, the biggest problem is discrimination against Chinese people! ! ! 1. The first thing: When having breakfast on the first day, my daughter saw that there was a swimming pool outside, and there were people sitting outside the restaurant, so she also wanted to sit outside the restaurant. Then we chose a table slightly closer to the pool. We first asked if we could sit outside, and a Middle Eastern waiter said yes, and took the initiative to help us wipe the table. Then we went to pick up the food. After picking up the food, another waiter (blindly guessed that he was Indian) came over and said that we couldn't sit here, this was the area responsible for the swimming pool, and we needed to sit back in the restaurant area. We said okay, abide by the restaurant rules, and sat back immediately. [Let me explain here. The restaurant has two rows of tables outside and two rows of tables at the swimming pool. The table we chose was the third row from the outdoor tables of the restaurant, that is, the area next to the restaurant] While we were eating, no one asked us what coffee we wanted [generally, people abroad will ask you what you want to drink]. At this time, four foreigners came and sat at the same table in the same row as the table in the swimming pool area that we had selected before. Then the waiter who told us that we could not sit at this table was attentive to serve them tea and water, wipe the table, and took the initiative to help the four foreigners choose dishes from the self-service selection area to their table, one trip after another. Because we have driven to more than 10 countries by ourselves, we know that this is obvious discrimination, so we were very angry, especially my husband. My husband called the waiter over and asked why we could not sit there, but others could. The waiter said the same old thing: That is the swimming pool area, we can't sit there. We said we can not sit there, no problem, but why can others, please explain, he couldn't say why, so we went to find his manager. The manager also couldn’t say anything, except: (1) kept apologizing to us and (2) told us that we could sit wherever we wanted. I said it wasn’t a question of where to sit, we could sit anywhere, but we just needed an explanation as to why we weren’t treated equally. I said it was because we were from different countries, because we were Chinese, right? So discrimination? [This word is a very serious word in foreign countries]. He said no, and apologized, but in the end he didn’t give us an explanation. The second thing: Every day a waiter would come to our table to ask for our room number, but he would not ask the white people sitting at the tables next to us. The third point: The manager of the breakfast restaurant was dressed in a suit, which was different from the waiters. The manager only served white people attentively and never asked about us. I remember on the third day, I wanted to have a cup of coffee, but no one came to take care of me. I waited for a long time and had no choice but to go to the coffee machine to make a cup myself [in better restaurants abroad, you need to raise your hand]. At this time, the restaurant manager who had not appeared at our table for a long time appeared and was very unhappy. He said, "Madam, just tell me if you need anything, please return to your seat." I said that because no one cared about me, they all went to serve white people! ! ! Really, we had breakfast in this hotel for 4 days, and because the baby was small and ate slowly, we would spend an hour in the restaurant every day. The hotel manager really never cared about us and only served white people! ! ! [Not only did he not serve us, but he also did not serve other Chinese people] This was our observation and personal experience in the four mornings, so this hotel really discriminated against Chinese people very seriously. I gave him two hearts because after all, there were some patient and enthusiastic Middle Eastern waiters who were very good to my daughter. I think it's amazing, because there are many Chinese staying in Shangri-La, Shangri-La should feel friendly to Chinese people, after all, it earns Chinese money! However, this hotel earns Chinese money to discriminate against us Chinese. In addition, I want to say that in my many years of overseas experience, if you feel discriminated against, then he is really discriminating against you, you are not an illusion. When we encounter discrimination against Chinese people, we must speak out loudly, without making a fuss, and give a reasonable explanation! ! Finally, Shangri-La will be black for life!

The front desk service was excellent. The room was amazing. It was completely beyond my expectations. I upgraded to a suite. The mosque and the beach are right outside the window. The sacred and peaceful unbeatable view is a perfect experience.

環境服務非常好