The St. Regis Saadiyat Island Resort, Abu Dhabi

Perfect Hotel for families. Great staff and impeccable service. Sontaya is highly recommended.

Stayed at the St Regis Saadiyat Island Resort, Abu Dhabi. The place is a disaster. Not even close to St Regis class and standard. 1. We waited 90minutes at check in for our room even though we called in advanced and confirmed our room would be ready by 3PM, we were in the room 4:30PM. 2. Wanted to get coffee while waiting but had hard time to find a clean lounge area to sit. All the carpets are full of stains in the lobby area. Curtains are shrunk. It’s a mess! 3. We were offered a late lunch at the “buffet”which was wilted salad and leftovers. We didn’t even bother eating. 4. Finally we were upgraded to a suite and even that didn’t do it. When we arrived to the room, the bathroom still had ***** hair and urinary on the floor. Immediately called for cleaning services and had to use public restroom until it was cleaned properly. 5. People were complaining left and right by the pool. Everybody was asking for the manager. We waited 1hr and 15min for a panini, the couple next to us waited for a calamari appetizer for 45min. This is ridiculous! 6. Our first night we ordered room service. The sesame seeds spilled on the carpet stayed there during our whole stay. I took photos. And informed the management at the check out. Every morning I had to stare at them when I was doing my morning stretches. 7. While we were asleep, 10PM tuck in service walked into the room after one knock, we had to jump out of bed to stop them. 8. The steps on the adult pool were very slippery, multiple people had issues. Major liability if someone falls and hurts themselves. Which is highly possible in the very near future. My husband almost twisted his back. Lifeguards are aware of it but no one takes action to fix the issue. 9. At the peak breakfast hour the construction workers were dismantling Ramadan decorations and raised platform right in front of the guests. Loud noise, cables everywhere, construction debris, tons of plastic bottles thrown on the side by workers. 10. During our breakfast, table next door complained they were under direct sun. Our waiter literally took our umbrella and moved it to their side and tried to cover our table with another umbrella. But this time we were exposed. When I warned the staff the manager came in and apologized. What kind of hospitality culture openly values one customer more than the other. 11. This is the most expensive hotel after Rixos at this location and I can’t imagine why. Honestly I want my money back. This is at best a 3-4star hotel quality, max $300-400/night range. Ridiculous! Management has to do something about this hotel. These fees are not fair for this service. This operation is falling apart. Either they should lower the rates or fix the hotel asap. The service doesn’t match the price point. 12. This hotel literally ruined my admiration towards the brand. Such a failure. 13. We still wait for someone from the hotel group to contact us to resolve our issue and a fair compensation.

It's a creepy, old hotel. Everything is creepy. The hotel is no more than 3 stars. Egypt's level The food is bad, but the prices are like with a Michelin star. The staff smiles, but does nothing. Not a single issue has been resolved in 10 days. The hotel has fallen to the ground in a few years, despite the fact that it is half empty. I don't recommend it to anyone.There are many good hotels around.