haitaoyin_2008
November 19, 2023
The reason I chose this hotel at the time was that it was new and opened in 2018. Compared to the St Regis and Park Hyatt on the left and right, which were both opened in 2011. Rotana is a local high-end hotel brand in the United Arab Emirates. There is indeed a certain gap between the service level and the international brands. For example, the facial expressions when facing guests, the overall breakfast arrangement, and the meal collection process need to be improved. Moreover, the check-in service this time was really bad. I booked a room with a sea view and a lounge, but the hotel received information about a room with a garden view without a lounge. It took two hours to find Ctrip on site to resolve the issue. , in the end I don’t know whether it was the hotel or Ctrip’s problem.
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