The Kinmel & Kinspa

Location: The hotel is situated in a picturesque countryside area, near the coast and close to Abergele, offering a tranquil and scenic environment.

Such a lovely place with friendly, helpful staff. The spa is absolutely beautiful and so relaxing. Would stay here again

Sent this feedback to the hotel on 7th July - still no reply so thought I’d post. We stayed with you on Friday night. Upon arrival we paid, then went to find our room - it was very hot with only one window that would open a jar. The radiators in the hallway were on! Oh, & we had a car park view. We soon realised that there was a big awards night going on - the participants of which were up late into the night - in the car park! Even beeping horns! Management did nothing! Surely we should have been warned there was a party at time of booking?! I had booked direct with the hotel so that you didn’t lose out to Groupon, so I had been assured an upgrade to 3 courses from 2, plus a bottle of Prosecco. No Prosecco in room upon arrival - husband thought maybe we’d get it at dinner but no. Food was good, but fish cakes & gravy incredibly salty, lamb tasty but very small & overcooked, profiteroles doughy. The water in the spa was cold at 4pm upon arrival, but it was lovely & hot at 8am the next morning - does it only heat at night? I mentioned about the Prosecco to the person on the desk just before 8am on our way to the spa. He checked the booking, told me I’d booked through Groupon (he’d taken our payment upon arrival the night before!) & said there was nothing on my account but he’d look into it & let me know. Upon checkout, I had to ask again & he said that had I told him earlier, they might have been able to sort something! Unimpressive service, facilities & more. Vajdi Parks