Errichel House and Cottages

Service Quality: Staff were consistently described as friendly, welcoming, and helpful, going above and beyond to make guests feel at home. Specific compliments were given for their attentiveness and local knowledge.

Having only discovered that establishment was not cleaning rooms at the last minute we were reluctant to go. However as they had already pre charged us for our 3 night stay (+£400) we felt we had little choice. The location is remote but v picturesque. Rooms were ok (bathroom v modern but bedroom not as much). TV played up from start to finish. Despite it being v quiet we had lots of pre stay confusion over dinner bookings and having taken bookings for 2 nights they told us a month or so before that they were closing restaurant on those nights! We eventually sorted but....it didn't feel a great way to treat guests. When we arrived the chef/owner greeted us with his Covid financial woes! As if we needed to hear - we had a close relative who died but I wouldn't expect him to be interested in that. The waiting staff were young and v pleasant. Food was ok but steaks (at £28.95) were ordinary with boring accompaniments and Thai curry was as far away from Thailand as you could get. After night 1 dinner, we went to room and were followed up by waiter who advised that no charges could be put on room so he had card machine for us to pay at room door! Breakfast was good. However, everything felt v measured. At my request we were given new bath towels every day but bin in room lay for 3 days as did toilet etc. No cleaning products were provided to clean toilet etc even if we wanted to. As I said to co owner a hotel stay on that basis becomes more like self catering with breakfast. In my view the decision not to clean rooms just doesn't make sense as everyone ends up with a dirtier environment etc. I really think this is as much £ oriented as Covid which I fear some people will drag on for as long as possible (indeed having said to owner that I was looking forward to changes in Scottish Covid restrictions on 21 March, he advised that for them little would change)! Really! Do some businesses want to be rejuvenated or not. We have stayed at this place before but we will be trying something new in the future.

This place is just beautiful and such a lovely place to go. It is beautiful, friendly and the Farm Tour was just such fun and great value. We will be heading back again and this time to stay over for a night or two. The family that ran it are such lovely people and so warm and inviting