The Elms Hotel & Spa

The hotel is stunning, it has the wow factor as soon as you walk in. The decor is outstanding. Although it cost £10 for a tea and latte it was enjoyed on a very comfortable sofa in front of a roaring fire. Food in the restaurant was lovely and reasonable (ish) compared with the drink prices. I only wish our stay could have been an over night one as I would have loved to see the rooms. I would highly recommend this place for a family get together or birthday celebration as it feels very special with a luxurious feel to it.

Treated to the Classic Afternoon Tea by our daughter and can say we were very impressed with the whole experience! The building, interior decor and cleanliness just outstanding! Shown to our table by courteous, friendly staff and didn't have to wait for our food at all. Superbly presented and everything tasted delicious. Would definitely recommend and will be visiting again with our whole family. The ladies cloakroom rivals London Ritz!! Thankyou for a very enjoyable afternoon.

Received a gift voucher for Afternoon tea for two. The grounds and hotel were lovely and staff polite but this was quite possibly the worst afternoon tea I have ever had, and we have had afew !! We advised them before we went that one person had a fish allergy so we were given 1 salmon and cucumber finger sandwich and 1 cucumber finger sandwich, who only serves 1 finger sandwich, and just cucumber no other filling?? The cakes were really disappointing and the red velvet square was the smallest thing I have ever seen! The eclairs were peanut butter and jam, and not very nice, even the macaroons were poor. Such a shame as it wasn’t cheap, came away still hungry and I don’t think that has ever happened to me before after an afternoon tea!!!

I stayed here this week for my 31st birthday with my boyfriend. Check in was easy, taken up to our bedroom could already tell it was a very luxurious and unique hotel. The decor is superb. Our room was amazing we were in number 1. Massive bathroom with a bathtub separate to the shower. Bed seemed uncomfortable and over the night it definitely was uncomfortable. Tossing and turning because it was hard and lumpy but the bed was huge. Also be aware the walls aren’t sound proof so you could hear people going into the next room etc. The room also came with a hair dryer although ours weren’t working too well and also tea and coffee facilities and cute little chocolates with the elms on them. We did go to the spa aswell however was a bit disappointed with it. It is quite a small spa so for the amount of people in it it was quite overcrowded with nowhere to put your towel etc or sit really because the seats were either taken or had towels on them from people in the pools. Maybe more pegs would be better?. If I’m coming to a spa I want to lay out on a bed and chill and couldn’t do that here. The pool was also quite cool and could have been hotter then I would have spent more time in it. Jacuzzi was lovely and there was 2 steam rooms and a sauna there aswell. Locker rooms was lovely had straighteners and a hairdryer there to use. Staff are very friendly and happy to help with anything throughout the hotel. Later on at night we went to the bar. Boyfriend said £6 for a lager which is the hotels own brand was a bit expensive baring in mind it also didn’t taste the best. Bought a cider that was also I think the hotels brand and it was awful. It’s ok if you’re happy to spend the money on the alcohol they have there and you like gin, vodka etc then it’s for you but unfortunately just not for me. Breakfast was nice but I don’t think it was worth £15pp. You could tell though that the sausage and bacon you got was of a premium quality brand though. The dining room experience is absolutely beautiful!! The grounds are magnificent if I came in the summer I would definitely of been having a good look around. Amazing decor and had a great time just a few little niggles that would have made it 5 star for us.

Fantastic stay at The Elms. We had a very warm greeting from Sophie who was fantastic. Our luggage was taken to our room and we relaxed in the bar with a cocktail until it was ready. Our room was large and clean. Spa use and breakfast being included in the room rate was really brilliant and we spent all afternoon using the spa facilities, which were lovely and clean. The only feedback is there is not enough seating round the pool and no loungers - this would be very disappointing if booking a spa day but as a hotel guest it wasn’t a problem. The food was great, hot and delicious. The decor is fantastic, service was attentive and we had a brilliant stay. We would highly recommend.

Amazing! Best hotel and spa I’ve been to! Thoroughly recommend!