TopParken – Recreatiepark Het Esmeer

Don’t keep to their word communication poor. Would have been a nice stay if it had not have been for continual power cuts from 8pm previous evening. Woke up to freezing conditions and we all felt unwell because of it, due to disability that can be affected by the cold. we had to check out 2 days early. We agreed a reimbursement for the rest of our stay, unfortunately we were refunded less than what was agreed! Communication from accommodation was poor as sent messages before hand with no response. They tried to charge us more than what the price we reserved out.

Terrible, icecold vacation Sadly, we had a very bad stay. The house was nice enough in looks - but from the moment we stepped inside, the whole house STANK of cat urine - everywhere! The house was icecold - 15 degrees. We turned on the heating (we arrived at 16:00) and left to visit family. We returned at 21:00 to still a icecold house - 15 degrees still! We had our daughter with us and it was 3 degrees outside, so it was very much not nice to go to bed that evening. We turned on the heating and went freezing to bed. The next morning, the house was still 15 degrees. We turned on the heating, and it began to be warm while we eat breakfast. then we left, making sure the heating was on. We retuned at 21:00 - and the house was ICECOLD. 15 degrees! This continued the whole stay, and the reception was not there, when we where at the house. We wrote to complain and demanded a refound,we got the answer that: "It may be true that the heating goes back to 15 degrees. If there is no movement in the house for more than 2 hours.." and then we got 40 euros back! That is just rediculus. We have spend 4 icecold days with a child that now has a cold due to no heating!! Also, they did not even mention the stank! I wrote back and said we min. would accept 100 euros, since we never got this information about the heat at booking or at checkin - but they have chosen to ignore my responce and we have not heard more from them. We will NEVER book here agian or recommand this place to anyone - terrible service.

Everything could be better. This facility should be closed during the winter, heating was terrible and automatically switched off when leaving the place. We had to pay extra for use of the air-conditioning! This is outrageous because this was the only way to warm up the place. We asked beforehand if we could check-in after office hours but after we found the key and got there we could not even shower because there were no towels which we had to get at the reception the next day after again paying for this as extra! Before our stay we had to pay a deposit of 150 euros and after we left we only received a part of our deposit back because they deducted another 35 euros for so called additional cleaning because they said we did not leave the place clean enough although we had already prepaid for cleaning too! I had to send 5 emails before I finally received an answer to my request to elaborate on the charges and after receipt of the answer it was very clear that they charge all kind of extras not included and hide the way they charge for this, outrageous! We are very experienced travelers and stayed at hundreds of places around the world but advice anyone to spare themselves the experience we had at this place.

Great stay Fantastic place, clean, tidy everything you could need