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4.0/5
Very Good
RRyan BIt’s a cheap option that is close to the Burnside bridge so downtown is a few minutes away. It’s also a 15-20 minute walk from the Moda Center which is why we stayed. However, the hotel is right next to a very loud night club. Probably the loudest I’ve ever heard so bring earplugs.
JjmemklCalled an hour prior to arrival to confirm a room was available, being sure to confirm the price for a room with 2 seperate beds, as i did not wish to sleep next to my sister... Arrive and am given a key to a King bed room (very nice I might add). However, dissapointed I return to reception and refer to our prior phone conversation confirming the price and room that was agreed to on the phone. They try to deny that this was said (after telling me earlier that they can't remember my call?) to which my sister aids my case confirming what she heard on our phone call. They then tell me that another room will cost $20 more, which i politely decline and refer again to our phone call. She then tells me that this room is not available - which makes no sense whatsoever, as she just offered me the exact room we agreed upon (2 queen beds) for an additional price? I raise this point to which a counter offer of $10 is made - which i find very unprofessional (haggling with customers about a previously agreed upon price?) Reluctant to argue further or search for another room I begrudgingly accept the additional fee, being sure to let them know that this will be published online. Besides this - the room was OK (Aircon nice and cold) however the bathroom towel rack fell on the floor upon removing a towel? definitely needed fixing and was potentially dangerous, especially for a smaller child - Fix room 41 if you read this guys! All in all, I got a nice sleep in a decent bed, a good location, nice aircon, poor customer service and OK room. No wifi provided? not sure what happened there. TLDR: price provided via phone (1 hr prior) is changed upon checkin, haggled with for an extra $20 and told I should have booked in advance? Dodgy Bathroom Towel rack but nice cold aircon & bed and OK shower.
LLIHUABreakfast is the least variety I have ever experienced, only square bags, breakfast cereals, milk, yogurt, coffee, tea, no more! As soon as I stepped into the hotel room, the dirty smell of a carpet came out, and the old-fashioned air conditioner was noisy. The floor under the carpet of the room is really too old, and it creaks on the floor and is not flat. Only free parking is more convenient. I don't want to come anymore.
RroisinkennI honestly never write reviews, but it's important that people don't waste time or money here. We booked in for 3 nights, and arrived on the first night to be greeted by a rude employee checking us in. She just took my card and gave us our room keys. No further info was offered. We then got to our room, which stank of stale smoke, half the lights didn't work so it was dark and dingey. I found fresh chewing gum on my bed sheets, the AC did not work right and the bathroom was grimey and clearly not deep cleaned. During the Covid-19 pandemic, the state of the room made us feel really unsafe. We wanted to cancel right away, and found a replacement hotel for the same price. I tried to call the front desk, no answer, and nobody there when I walked over. It was quite late at night so we just left, and cancelled online. I am currently trying to get a refund, with no answer from both corporate or the hotel itself yet. We stayed in the Quality Inn a few blocks away, which was miles better. We could not believe these 2 hotels were the same price!