Trip managed the whole thing, sent regular emails around the rental process. The car was clean and tidy, big enough to be comfortable. Service was quick and simple at collection, the lady was very polite and friendly, we paid extra to leave the car with an empty tank and all-inclusive tolls paid. This in itself was worth doing as all the tolls are now automated, no coin baskets anymore. And a trip to Miami meant till roads at regular intervals. It was also worth it to use the toll routes in the central road section expressway to 'pass' the traffic and bypass traffic jams. I don't think we got our money's worth entirely but it was still well worth it to not have to worry if a wrong turn meant a roll road and then the additional expense when that charge is recouped when you've returned from your holiday and in your home currency.
Drop off, right at the airport, all very simple. I would use Trip and Budget for 2026's holiday car hire, if given the choice.