We are renting a car in 2025/1/21-26, because no vehicles are allowed to park on the fourth floor of Kansai Airport for a while, so pick-up and return the car can only be picked up and returned at the store, but the store can use whatspp or line to contact before the event, and will notify the airport when they send a shuttle bus to the airport to pick up the store. Return the car directly to the store after returning the car, will also be sent back to the airport. The nearest gas station in the store will be provided before returning the car. It needs to be filled with oil and returned. The whole communication is very convenient. The staff can speak Chinese, so there is no obstacle to picking up the car, checking the car or any vehicle problem communication. They are the new car rental company. trip.com, At present, only Hokkaido and Kansai Airport have car rental points, and other cities say they will add them one after another. The overall service is great and highly recommended. In addition, because the snow tires for car rental at Kansai Airport are not necessary, if there is a need, you need to inform one week in advance and you need to pay extra. This part of the beginning, I contacted through trip.com customer service. The customer service of trip is also nothing to say. In the past few years, many travel-related appointments have been made here. Any questions are immediately received from customer service. I don't know if there is intelligent customer service and manual customer service, so the service is quite good. Later, after getting WhatsApp, I contacted the car rental company directly, so I rented an extra snow tire and told me that I needed to cover the whole insurance. In addition, we rented ETC at the same time, and will charge a toll deposit of 20,000 yen in advance. When returning the car, it will be settled. The toll fee will be refunded and less supplemented. Tell them the needs in advance and they will prepare first, and then charge when they pick up the car. This time the car rental experience is really very happy, and I will definitely rent it again if I have the opportunity.