Frankfurt Apartments

Take light and space and imagination to make something special. The NHOW has a hold on this concept. This is my second visit and it still turned my head. The quality of the building and the builders have created a space to recreate and relax and do business. The rooms are very comfortable and each has a unique style. Like choosing an outfit for the day, one can feel confident in a good sleep, nice room, and peaceful thoughts. The NFT bar on the 47th floor has a hall of stars to walk through. These stars have somehow fallen to the reception. I hope they did not hurt their heads! Deniz, Margaritha, Alex, Jonas, the front desk staff are all stars in the galaxy of hospitality. The food service was very well presented. There are many guests in the hotel, but it somehow felt comfortable at all times. Is the second visit worth a third one? Of course! There is no sense of containment in this hotel, rather a freedom to wonder and work at a pace that you choose. NHOW is now NWOW.

The overall stay in The Westin Grand was good as the location is very good which is just 2 minutes walk to the train station. And if you turn right & walk further up, it will lead you to the shopping areas like Galeria, H&M, Zara, My Zeil etc. As you continue to walk further up, you will be at the shopping belt with all the luxury brands & also Alte Oper with many dining options. So they are all within walking distance if you are not tired to walk. If not taking the train is just 1 stop to the Galeria & you can access through the supermaket of the mall at the basement. I was given the room at second level so there was not much view from my room. The service at the reception was good & polite & also the hospitality staff who helped us in the luggage after we arrived. He was from Utopia & he was very friendly & chatted with us for a short while after sending our luggage to our room. The restaurant staff were also very friendly & attentive. The breakfast buffet menu is the same every morning. If they can change every 2 days will be good so we will not get sick of eating the same food every morning as I stayed there for almost a week. But overall the quality & the food taste were good for me. The room is not very big but also not too small. There 3 setbacks which is the bathroom design, toilet amenities & the housekeeping. If not, I would have given the hotel a 100 thumbs-up. The shower area does not have a door to close & the floor level is the same as the basin area. So the water will flood the whole toilet floor if you are splashing & using the shower head. I had to use the ceiling mount shower as the water flow was not as great as the shower head to prevent ponding in the toilet floor. The design is a problem & the toilet is cramp if 2 persons are standing inside. You need to bring along your own toothbrush & toothpaste, cotton buds, shavers for men & shower cap for ladies as the room does not provide any basic toilet amenities except hand soap, body lotion, hair dryer, iron with ironing board, bathroom slippers, towels, & lavender aroma oil for sleeping. The housekeeping was not up to standard although they kept the room clean. They did not place back my toiletries in order & sometimes all over the basin area. They also accidentally threw away my disposable shaver. They also did not check the volume level in the shower gel whether it was finished & I needed to call them to request to top up. They also do not change the bathrobe even I placed it on the bathroom floor as I wanted to change to a new one after wearing for 2 days. One day, the housekeeper also forgot to close the window & we were wondering why the room was cold at night even after I increased the room temperature. I only discovered the next morning when I opened up the curtain. They also did not refill the stirrers at certain days as I drank the free Nespresso coffee in my room every morning. I hope the hotel management will look into the housekeeping & to give more thoroug

This was not the first stay at the Hilton in Frankfurt; we stayed back in 2013 for the Christmas Markets and decided to stay again in 2022. The hotel is an ideal location and only a short ten-minute walk to the markets in Frankfurt during Christmas. We opted for a King Executive Room with Executive Lounge access. A small selection of beers, wines and spirits was available in the evening in the lounge, with light snacks if you wanted something to eat. The lounge is not self-service like our previous visit, but the staff were excellent, and we didn't have to wait long to get drinks. Check-in was quick, but once again, no upgrade was offered as a Hilton Honours Gold Member, but breakfast was complimentary due to Gold status. The room was clean and comfortable, not exceptionally spacious, but we didn't spend much time in the room apart from sleeping. Another enjoyable stay, and we would recommend the hotel for a stay, particularly at Christmas.

Hotel is close to the river and was ideal for our visit to Germany for the Euros as it was few minutes walk from the fan zone. The beds are comfortable and shower was powerful. Service was excellent. No issues with check-in was straight forward. Would highly recommend this hotel if visiting Frankfurt

My wife, Emily Tan, left her room at about 6 am on 25th Sep to check out and catch a 8.30 am flight to New York. The power failed at that time and they decided to use the staircase. However, there was no lights at all and they had to find their way using lights from their phone. At the reception, it was chaotic as there were only 2 staff and they were overwhelmed by calls from guests as well. It’s shocking that the emergency lighting did not come on when the power failed. This is a serious safety hazard.

Lovely hotel, very clean and great ambiance in all public areas. Fantastic breakfast buffet with fresh hot and excellent cold selections. Room was a nice size, beautifully tiled bathroom, and lots of hot water. View was great too. Bed was comfortable with two fluffy pillows (only used one). Bar food was very good and reasonably priced. Staff were friendly and helpful and offered a breakfast to go for our early flight departure. I did note a 2 euro price to borrow an umbrella, which seemed petty. Location is perfect, beside the river, lots of restaurants close by. Old Town is about 15 minute walk away, and Main train station 30 minutes walk or 15 minutes on # 11 bus (Ostend train station was closed but it is only 4 minute walk). Airport is other side of city, so about 30 minute car ride. Highly recommend this hotel for visitors to Frankfurt. We stayed four nights.

It was my first stay in the hotel. The check-in was quick and friendly. I had booked the room in the morning in a short term. It was essential to make a Skylineview room. A few great photos /Videos. My room wish was very well met. At the end of the 38th floor walking. I was enthusiastic (see photos). I would have been upgraded as Marriott Bonvoy Gold Member. But I would have been to the other side. Since I wanted to photograph the Skyline I rejected. Deep garage (Q-Park WestendGate) was super. Also expensive with € 39 but a lot of space and not so narrow. But doesn't belong to Marriott. The chairs are driving super fast. I was still at the hotel restaurant/bar ”Champion's” evening. I had a Burger. He was OK; I had eaten significantly better. The service was a disaster. You had to wait long until drinks/eating were at the table. It also took pay. I had then photographed the sunrise in the morning. I was really good. I liked breakfast from the selection. I was there early in the morning at 7:00. The complete restaurant was unfortunately remarkable. I later got with that was a travel group there. Through this middle ” island” it was then extremely full in the gangs around. But it's not always like that. I would certainly come back.

I have been staying at this hotel for more than 3 months now and was more than excited after hearing a JW Marriott would open in Frankfurt (also the first one in Germany at that time). After living in hotels in Frankfurt for more than 3 years, I knew that staying at the JW Marriott would be a different story as it provides beautiful skyline views (sunset towards the skyline and sunrise on the other side towards the Taunus) and is as central as it gets. As an ambassador elite I was always upgraded to a suite, mostly the skyline suite because nothings beats this view - see pictures attached. Even though the hotel may need some renovations in some parts, it still provides all the necessities you can think of. The skyline suites include an amazing bathtub, big mirrors, seating area and the unique skyline view which you can be seen from the bed when waking up or going to sleep. The staff is very attentive, extremely friendly and is trying to make the best out of your stay. Thomas from the front desk, Mr Nickol, the girls at breakfast and the two guys there as well are extremely friendly and highly trained professionals. As the hotel does not provide an executive lounge at this point, Elite members get a free breakfast with an la carte dining (recommendation: chef‘s choice) and lots of varieties at the breakfast buffet. For someone like me who wants to stay fit during travels, the JW Marriott Frankfurt has a collaboration with the Fitness First My Zeil meaning you can access a fully equipped gym when staying here and not just a treadmill or 5kg weights - one of the biggest plus of this hotel. Staying at Marriott hotels full time for the last 6 years, I can really see the differences. Unfortunately that hotel life comes to an end now, but the JW Marriott couldn’t have been a better ending to that hotel life. THANK YOU TEAM. This hotel is highly recommended if you want a special treat, the most central location and the full Frankfurt skyline experience.

Hotel room is clean. It’s just over airport main station. Can walk through the indoor to airport terminal

We had a wonderful welcoming stay! It exceeded our expectations and we are so happy we stayed here! Highly recommend.